Refund policy

Logo Your To-Go Satisfaction Guarantee & Replacement Policy

This Satisfaction Guarantee & Replacement Policy (“Policy”) sets forth the terms governing Logo Your To-Go’s commitment to product quality and customer satisfaction. As all orders placed through logoyourtogo.com (“Website”) are custom-made, all sales are final, and we do not offer refunds. However, should an order contain a misprint, defect, or shipping-related damage, we will provide a replacement in accordance with the terms of this Policy.

By placing an order through the Website, you (“Customer,” “you,” or “your”) agree to be bound by this Policy.

For all claims or inquiries, please contact info@logoyourtogo.com within the applicable timeframe, including your order number, a description of the issue, and supporting documentation (e.g., photographs, videos, and a copy of the approved proof, if applicable). Our team will respond within two (2) business days with next steps.

1. Satisfaction Guarantee & Eligibility for Replacement

We stand behind the quality of our products and will replace an order, in whole or in part, if it meets any of the following criteria:

  • Misprints – Errors in printing that deviate materially from the approved proof, as defined in Section 2.

  • Defective Products – Items that do not function as intended (e.g., cups that leak, handles that detach, or structural failures that render the product unfit for use).

  • Shipping Damage – Items that arrive damaged due to mishandling in transit (see Section 4).

Because each order is custom-made, Logo Your To-Go does not issue refunds. Instead, we guarantee a prompt replacement to resolve any qualifying issue.

2. Defining a Misprint: What Qualifies and What Does Not

A misprint occurs when the final product fails to conform to the approved proof due to a production error.

The following do not qualify as misprints and are not eligible for replacement:

  • Color Variations: If a customer does not explicitly request Pantone Matching, colors will be printed using CMYK color processing, which may result in slight variations from what appears on a digital screen. Such variations are not considered a misprint. Customers requiring precise color accuracy must request Pantone Matching prior to production.

  • Approved Design Elements: If a customer approves a proof containing specific colors, font choices, or layout, and the final product matches the approved proof, any dissatisfaction with those design choices does not qualify as a misprint. Customers bear full responsibility for reviewing and approving all proofs before production.

By approving a proof, the customer acknowledges that they have reviewed all design elements and have authorized production based on that proof.

3. Reporting Requirements & Timeframes

To request a replacement, you must notify us within the following timeframes:

  • Shipping Damage: Report within five (5) days of delivery.

  • Misprints or Defects: Report within fourteen (14) days of delivery.

To process a claim, the following information must be provided:

  • Clear photographs and/or video demonstrating the issue.

  • A copy of the approved proof for comparison, if applicable.

  • A detailed description of the discrepancy between the approved proof and the final product.

Failure to report an issue within the applicable timeframe shall constitute a waiver of any claim for replacement.

4. Shipping Damage & Carrier Claims

If an order arrives damaged in transit, Logo Your To-Go will work directly with the shipping carrier (e.g., FedEx, freight carrier) to resolve the claim. Customers must:

  • Retain all original packaging and damaged products until the claim is resolved.

  • Submit photographic evidence of both the packaging and damaged goods within five (5) days of delivery.

  • Cooperate with our team as we coordinate a claim with the carrier.

Upon confirmation of shipping damage, Logo Your To-Go will issue a replacement order at no additional cost.

5. Quality Control & Product Verification

In cases of misprints or product defects, Logo Your To-Go reserves the right to request a sample of the affected products for quality verification. If such a request is made:

  • The customer will receive a prepaid FedEx shipping label to return a sample case for evaluation.

  • Upon receipt, Logo Your To-Go will conduct an internal quality control assessment.

  • If the issue is verified, a replacement order will be issued at no additional cost.

During the resolution process, Logo Your To-Go may request additional details, including an estimate of the quantity of products affected within the order, to ensure a fair and efficient resolution.

6. Order Cancellations & Modifications

Once an order has been approved for production, it cannot be canceled, modified, or refunded under any circumstances. Production begins immediately following proof approval, and all sales are final.

7. Contact Information & Assistance

For all claims, inquiries, or assistance, please contact info@logoyourtogo.com with the required details outlined above.

Claims will be reviewed, and customers will receive a response within two (2) business days regarding the next steps.

8. Amendments & Updates

Logo Your To-Go reserves the right to modify this Policy at any time at its sole discretion. When changes occur, we will revise the “Effective Date” below. Your continued use of the Website and Services after any modifications to this Policy shall constitute your acceptance of the revised terms.

This document was last updated on February 28, 2025